Refund policy

Refund Policy

At Zinniars, we strive to provide premium-quality products and a seamless shopping experience. Please review our Refund Policy before making a purchase.

1. Retail Returns

We accept returns only under the following conditions:

Return requests must be submitted within 48 hours of delivery.
The product must be unused, unworn, and unwashed.
All original tags, labels, and packaging must be intact.
The item must not show any signs of damage, alteration, or wear.

To initiate a return, please contact us at:

Email: support@zinniars.com

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or made-to-order products
Accessories
Products purchased during sale or promotional offers
B2B or bulk orders
Products damaged due to misuse
Items with missing, removed, altered, or reattached labels/tags

3. International Returns

For international orders:

Return shipping charges are the responsibility of the customer unless the item is received damaged or defective.
Customs duties, import taxes, and shipping charges are non-refundable.
Zinniars is not responsible for lost or delayed return shipments.

4. Damaged or Defective Products

If you receive a damaged or defective item:

Notify us within 48 hours of delivery.
Share clear photographs of the product and packaging for verification.
Once approved, we will arrange a replacement or issue a refund, depending on the circumstances.

5. Refund Processing

Once your return has been inspected and approved:

Refunds will be processed to the original payment method used for the purchase.
Refund processing typically takes 14–20 business days, depending on your payment provider or bank.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our support team.